Cancellation Policies

The Host chooses the cancellation policy that suits him most.

Flat4Day offers three different policies for Traveler Cancellations. Once a booking has been confirmed, the policy is equally binding for both the Host and the Traveler. Any cancellation policy connected to a listing is openly visible to make sure that the Traveler is aware of the terms that they will be bound by when a booking is confirmed.

Cancellation by Travelers

Policy more than 30 days
before check-in
more than one week
before check-in
less than 1 week
before check-in
less than 5 days
before check-in
less than 24 hours
before check-in
Flexible Full refund Full refund Full refund Full refund No refund
Moderate Full refund Full refund Full refund No refund No refund
Strict 50% refund 50% refund No refund No refund No refund
Super Strict 50% refund No refund No refund No refund No refund

Flexible: Full refund 1 day prior to arrival, except fees

Moderate: Full refund 5 days prior to arrival, except fees

Strict: 50% refund up until 1 week prior to arrival, except fees

Super Strict: 50% refund up until 30 days prior to arrival, except fees

For any cancellation the following terms always apply

How to cancel a booking

Any booking cancellation can only be processed by Flat4Day. Therefore, we kindly ask you to write an email to support@flat4day.com to inform us about your intent to cancel your booking, independent from any arrangements with your Host/Traveler.


Flat4Day fees amount to 20% of the total booking amount

For accepted bookings, which are cancelled by hosts or property managers afterwards, the Fla4Day agency fees may still be charged to the hosts. These fees will be deducted from the future payouts of future bookings.

Find Us on Social Media!